How come my LED Pico+ Max isn't holding a charge?

1. When charging the LED Pico+ Max, please make sure to have it plugged into a power source and see if it is providing a red LED light.

2. If it is a green LED light that means it is fully charged, please make sure that the projector is off when you are charging it to make sure the battery works when you unplug it to use.

3. If you have done these steps and it still does not turn on properly, please contact AAXA Technical Support either by email at info@aaxatech.com or by phone at (714) 957-1999 between 9AM and 4 PM PST for further assistance.